Frequently Asked Questions (FAQ)

Please, check below if your question is already aswered..

My Databank is a mobile app and desktop browser extension which is used in research projects to track online actions related to the research topic. Now it is possible to do research projects where users answer to online polls and track automatically data about Internet actions which are related to the research topic. Unlike other services in Internet, My Databank users can select by themselves which project they give or do not give their data.

As a summary My Databank enables Internet users to participate behaviour based research projects and earn points or other incentives with their data.

My Databank is used in invite only research projects. Respondents are usually invited from online panels or web sites.

As a summary you cannot join any project by yourself, but you might be invited some day.

It depends from many issues:

  1. How many research projects will invite you.
  2. How many projects you decide to participate.
  3. How much each project will incentive you.

Usually one project will incentive you 1 - 10 euros. The project may include online surveys and chat sessions related to the research topic. You always get a proposal which you have to accept before you join new project.

First you need to have an invite from a research company. When you click the invite link, you have to answer to some questions before you will be qualified and redirect to My Databank invite page.

Join new project as follows:

  • My Databank invite page has “Activation Code” in blue box. Learn remember it before you click the continue button.
  • There opens a box on top of window. There is “open” the app or “view” installation page link/button. Click the button.
  • Install My Databank app in Google Play or App Store if not yet installed. Open the app after installation.
  • When you have opened the app, click “Join New Project” button and give the “Activation Code”. Click button below the code box to continue.
  • Read the proposal of new research project and accept it by clicking “Join Project” button.
  • As the next step the app will install VPN in your mobile phone. It will track automatically your Internet actions related to research topic. VPN installation is done different way in each mobile phone model. Click “Yes” button and follow instructions.
  • After installation you will see confirmation text: “Joining Done”. Click “Continue” button and you are ready.
  • My Databank app works when it is “Switched On” and you see the list of projects you have joined.

Notice: You do not have to do anything more in My Databank app. The tracking is fully automatic. You may receive new online surveys but they will be done outside of My Databank app, e.g. in you browser or email.

First you need to have an invite from a research company. When you click the invite link, you have to answer to some questions before you will be qualified and redirect to My Databank invite page.

Join new project as follows:

  • Read the proposal of new research project and accept it by clicking “Join Project” button.
  • As the next step you will install My Databank browser extension. It will track automatically your Internet actions related to research topic.
  • After installation you will see thank you page or you will continue with an online survey.
  • My Databank browser extension works now and you participate the project.

Notice: You do not have to do anything more in My Databank extension. The tracking is fully automatic. You may receive new online surveys but they will be done outside of My Databank broser extension, e.g. in you browser or email.

You decide which researchs project will get your data. You can control this as follows:

  • First of all you join only to those projects you want to give your data.
  • You will give only the data which is related to their research topic.
  • You can always see list of all project you have joined and what their research topics are.
  • You can always stop your participating in any research project by clicking the trash icon at the end of the project name in the project list.

My Databank does everything automatically and there is nothing more to do inside the app or browser extension. You can check that everything is ok as follows:

  • Desktop: You can see new W icon on right top of browser window.
  • Mobile: Open app and check that the app is “Switched On” and you see your project name in the project list. If app is “Switched Off” or your project is not listed, you need to join again.

If you have stopped your participating in a research project in your mobile app or desktop browser extension, you need to join second time to the same research project. You have following options to do it:

  • If you can switch back to page where you can see your “Activation Code”, you can re-join to the same research project again by using this code.
  • If you have in your email an invite link to the project, please, use it.
  • Last option is to ask invite link from the research project (company) by contacting their support.

Some Wi-Fi hotspots (Wi-Fi in some place) denies the use of VPN. This is a common situation in banks, insurance companies, media companies or old Wi-Fi devices.

How to solve this situation:

  • Go to Wi-Fi setup of your mobile phone and forget the Wi-Fi hotspot which does not work.
  • After this you use automatically mobile network (3G/4G) in this place and it should work ok.

Research company pays incentives after the project as they have promised to you. You need to notice that you have to do what is required in the research project before you get your incentive. This varies in different projects and is agreed when you join the project.

In the case you have not received your incentives, please, contact research company’s support. If this does not help or you disagree with the research company, you can report this to My Databank support. My Databank will not continue co-operation in the future with research companies which does not pay incentives as agreed.

You can stop any time but notice that you will loose your incentive of the project.

Stop page is here: MyDatabankApp.com/stop

 

Ask Question from Your Research Project:

Available support pages of research projects are listed below. They send email to support center of  research maker. Please select the project you want to contact.

List of projects’ support centers:

  1. Laundry and Hair Care Study (India)

If you do not find your project, please, use My Databank support.

Ask Question from My Databank Support:

Contact My Databank support if you have an issue with a research project (research maker), new ideas how to improve My Databank, any technical problems with My Databank app or desktop browser extension or you do not find your project in the list above..